Communication and conflict management---張宏裕講師

Good Communication and conflict management

--- Think win-win, create performance

Communication is the most important part of interpersonal relationship. Good communication is a two-way process, by which you can convey each other's attitudes, beliefs, ideas, facts and emotions. However, inter-departmental communication can lead to conflicting opinions due to issues such as cognition, positions, and resource allocation.

"Constructive conflict is an effective way to break through existing frameworks and thinking," said Jack Welch, the former CEO of GE. Openness, frankness, no distinction between each other, and constructive conflict are essential elements for successful teamwork. Therefore,  making good use of the positive effects of constructive conflicts to establish positive and stable interpersonal relationships. Team members work together happily, which helps shape the organizational culture and create outstanding performance.

Course Benefits

1) Establish positive and stable interpersonal relationships and enjoy working

(2) Effective inter-departmental communication and coordination to assist decision-making

(3) Clarify the root causes of conflicts in the work environment to avoid the expansion of destructive conflicts

(4) Creating an environment of constructive conflict and stimulating innovative thinking

Agenda

Part I：Think win-win Interpersonal communication

The cost of poor communication

Group discussion --- break through the communication dilemma

Communication model: factors that influence the communication process

Five essentials for mutually benefit:

1. Character is the foundation for win-win
possesses vital character traits: Integrity、Maturity、Abundance Mentality

2. Establish a mutually beneficial and win-win relationship

3. An "agreement" that has the best of both sides

4. Establish a systematic cooperation

5. Completed through the correct process

Part II：Facing conflicts and communicating across departments

Eliminate communication barriers between individuals and organizations

Discussion on three types of conflicts:

Task conflict / relationship conflict / process conflict

Relationship between conflict intensity and performance level

Choose the right communication method

Use each other's thinking logic

Respect the dominance of others

Get support from top management

Part III：Innovative thinking and constructive conflict

Conflict Management Strategy:

1. Definition and timing of competition strategy

2. Definition and timing of accommodation policy

3. Definition and timing of avoidance strategies

4. Definition and timing of cooperation strategy

5. Definition and timing of compromise strategies

Innovative thinking of six thinking hats

Keyword eye application for six thinking hats

Six Thinking Hat Problem Solving Architecture